Terms and conditions
Terms & Conditions
The BW Shutters website is owned and operated by BW Shutter & Blinds PTY LTD (ABN: 16611824438). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member you agree to be bound by these Terms and Conditions. BW Shutters may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
Business Accounts
To qualify for a business account, you must have an ABN and your business must be in a related industry.
BW Shutters also opens to public. DIY & home customers are much welcome to setup a retail account at BW Shutters. We are committed to provide you decent quality of products and customer services
Our product
We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases, the products we offer for sale are handmade and there may be small variations between the product image(s) and the product you receive.
We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.
To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.
We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Warranty
The warranty for your products as follow:
Basswood Plantation Shutters: Colour - 3 years, Structure - 5 years
PVC Plantation Shutters: Colour - 5 years, Structure - 20 years
Payment security
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member's card is used fraudulently.
In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to confirm the order is bona fide. Orders undertaking a formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order.
Credits & Returns
Please see our Returns Policy for further details.
Cancellations
In general, we don’t accept cancellations. To standard products, you may discuss case by case with our customer service for any order that has not been dispatched. 20% of order value may be taken as restocking fee. To custom made products, we do not accept a cancellation. For warranty or repair, please refer to Australia Consumer Law.
Damaged Goods Policy
All damaged goods should be reported by either email or telephone within 24 hours of receipt of goods to enable the issuing of a credit. Should this not be the case we will not accept liability for damaged goods.
Promotional Material
Once you have become a BW Shutters online customer, this entitles you to receive exclusive promotion offers and other communication from time to time, including from our subsidiaries and affiliates. If you do not wish to receive updates about our website, our subsidiaries and affiliates, please inform us by using our contact form.
BW Shutters Images
All photos remain the property of BW Shutter & Blinds Pty Ltd and we reserve the rights to request our images be removed from your website or promotional material at any time without prior notice. To this end, by using our images, you agree to immediately remove our images, logos, designs, trademarks and any other Intellectual Property or material created and owned by BW Shutter & Blinds Pty Ltd, from your website and any other material upon request.